WHAT SAY — Support Policy

Last updated: May 2026

We want WHAT SAY to feel supportive, clear, and easy to use. If something is not working correctly, we will do our best to help.

Not legal advice. Plain-language draft for early release. Have a qualified attorney review before App Store submission or handling sensitive data at scale.

Support Includes

App troubleshooting and accessibility questions.
Account access: opening soon—help with sign-in and profiles when accounts launch.
App access: opening soon—billing and upgrade questions when paid tiers launch via Apple.
Bug reports and general feature support.

Response Times

We aim to respond within 2–5 business days. Some requests may take longer depending on volume or complexity.

App Access Support

When app access is available, billing is handled through the Apple App Store. For refunds, cancellations, or payment issues, use Apple's support system.

Bug Reports

Helpful details include device type, app version, screenshots, and steps that caused the issue.

Contact Support

support@whatsay.app

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